Relax, you're covered - The Support behind your Xerox solutionXerox Direct Service “An Outstanding Customer Service Experience” vdocs corp sells and integrates Xerox products only in combination with Service contracts that are managed directly through Xerox. Xerox is the 2006, 2007 and 2008 JD Powers & Associates Award Winner. JD Powers & Associates awarded Xerox as a leader in superior service and technical support for providing an outstanding customer experience. 
Protecting your investment, Maximizing your performance, and Giving you peace of mind −that’s the Xerox Commitment At Xerox, we take pride in delivering solutions that keep you as our customers productive day in and day out. And that’s why we are committed to providing the highest levels of technical service and support–convenient, fast, responsive and reliable. Our business depends on helping your business do great work. That's why Xerox invests in delivering support whose breadth and depth is unmatched in the industry. Whether your business is small and local or large and global, your technology investment deserves the protection only Xerox support provides. Xerox Total Customer Satisfaction Guarnatee If you are not totally satisfied with any Xerox equipment ordered under this Agreement, Xerox will, at your request, replace it without charge with an identical model or, at the option of Xerox, with a machine with comparable features and capabilities. This guarantee will be effective for 3 years following initial Equipment delivery, unless the equipment is financed by Xerox for more than 3 years, in which event it will be effective during the entire term of Xerox financing (except for certain previously-installed models which receive coverage for one year). This guarantee applies only to equipment which has been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or Xerox Maintenance agreement. Applicable in the United States only. www.support.xerox.com Xerox Service: 800-821-2797 It’s what you expect. It’s what Xerox delivers. |
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